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General Category => General Discussion => Topic started by: Roscoe on 10 Sep, 2020, 11:53:44 am

Title: Amazon
Post by: Roscoe on 10 Sep, 2020, 11:53:44 am

I need to contact Amazon es either by emailing or phoning please, anybody help

Title: Re: Amazon
Post by: frankie on 10 Sep, 2020, 01:00:16 pm

I had to contact them a few months back and did it via the order that I had placed.

Title: Re: Amazon
Post by: Roscoe on 10 Sep, 2020, 01:54:10 pm

I returned the item today with return label supplied via Correos, which should have been free but got charged 19.50€.  Not happy, I have sent a message via the order and written a stinking review.

Title: Re: Amazon
Post by: Clare Shirley on 10 Sep, 2020, 02:34:35 pm

theres a chat function on amazon.es

Title: Re: Amazon
Post by: Roscoe on 10 Sep, 2020, 03:00:00 pm

Tried that but I keep going round in circles.  Will try again when I have calmed down.

Title: Re: Amazon
Post by: Drax on 10 Sep, 2020, 07:24:32 pm

Log in scroll down to the bottom - almost everything apart from sales items are in the bottom menu.
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Client attention (support)
Scroll
Need more help? - contact us
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Choose item and then "Cuéntanos más" select an option.. and help in English
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Then you have the option to phone, email or chat
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Title: Re: Amazon
Post by: Roscoe on 10 Sep, 2020, 09:43:22 pm

Thanks Drax, finally found when I had calmed down and now sent a snotty message to Amazon, plus I had to queue at Correos for 20 minutes.  Not happy.  The item I returned was 5.89€ and had to pay 19.50€ to return after following instructions!  :angry:

Title: Re: Amazon
Post by: frankie on 11 Sep, 2020, 08:52:45 am

Roscoe, I sent back a damaged bedspread a couple of months ago.  There was no return label included and I was also charged 19.50 (or there abouts).  I sent a similar letter to you and heard not a peep from them, so was very surprised when I checked my bank account to find they had not just reimbursed the cost of the bedspread but also the postage.  I then bought a different bedspread which turned out to be better than the original one and cheaper...
Don't give up, hope! :wink:

Title: Re: Amazon
Post by: Drax on 11 Sep, 2020, 08:53:41 pm

Some years ago I had to return a toaster (4 slice) and it went via Colin the Card postal system - not cheap at 34€ - and twice the price of the toaster. I sent the receipt for postage and was reimbursed in full.

Maybe that is why they now have the local office in Albox  :thumbsup:

Title: Re: Amazon
Post by: frankie on 14 Sep, 2020, 02:20:03 pm

Local Office in Albox?  Where is that, please? 

Title: Re: Amazon
Post by: Drax on 14 Sep, 2020, 08:24:21 pm

It's the newsagents, stationery shop in San Francisco, from suicide corner down the hill, turn first left and then right... it's only an agent for returns (I think)

Title: Re: Amazon
Post by: Judi_bk on 14 Sep, 2020, 08:54:13 pm

They are the ones advertising for staff, must speak English and Soanish.  Now I lnow why  :cheesy:

Title: Re: Amazon
Post by: Roscoe on 14 Sep, 2020, 09:56:03 pm

Got my refund, but now have to chase postage.  :angry:

Title: Re: Amazon
Post by: frankie on 15 Sep, 2020, 09:32:24 am

I wonder why you didn't get the two together like I did?

Title: Re: Amazon
Post by: Roscoe on 15 Sep, 2020, 10:10:14 am

Don't know Frankie, but will chase.  The shop in question is also a lottery outlet and nice people as well.