Amazon

[Roscoe]

I need to contact Amazon es either by emailing or phoning please, anybody help

[frankie]

I had to contact them a few months back and did it via the order that I had placed.

[Roscoe]

I returned the item today with return label supplied via Correos, which should have been free but got charged 19.50€.  Not happy, I have sent a message via the order and written a stinking review.

[Clare Shirley]

theres a chat function on amazon.es

[Roscoe]

Tried that but I keep going round in circles.  Will try again when I have calmed down.

[Drax]

Log in scroll down to the bottom - almost everything apart from sales items are in the bottom menu.
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Client attention (support)
Scroll
Need more help? - contact us
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Choose item and then "Cuéntanos más" select an option.. and help in English
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Then you have the option to phone, email or chat
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[Roscoe]

Thanks Drax, finally found when I had calmed down and now sent a snotty message to Amazon, plus I had to queue at Correos for 20 minutes.  Not happy.  The item I returned was 5.89€ and had to pay 19.50€ to return after following instructions! 

[frankie]

Roscoe, I sent back a damaged bedspread a couple of months ago.  There was no return label included and I was also charged 19.50 (or there abouts).  I sent a similar letter to you and heard not a peep from them, so was very surprised when I checked my bank account to find they had not just reimbursed the cost of the bedspread but also the postage.  I then bought a different bedspread which turned out to be better than the original one and cheaper...
Don't give up, hope!

[Drax]

Some years ago I had to return a toaster (4 slice) and it went via Colin the Card postal system - not cheap at 34€ - and twice the price of the toaster. I sent the receipt for postage and was reimbursed in full.

Maybe that is why they now have the local office in Albox 

[frankie]

Local Office in Albox?  Where is that, please? 

[Drax]

It's the newsagents, stationery shop in San Francisco, from suicide corner down the hill, turn first left and then right... it's only an agent for returns (I think)

[Judi_bk]

They are the ones advertising for staff, must speak English and Soanish.  Now I lnow why 

[Roscoe]

Got my refund, but now have to chase postage. 

[frankie]

I wonder why you didn't get the two together like I did?

[Roscoe]

Don't know Frankie, but will chase.  The shop in question is also a lottery outlet and nice people as well.