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Topic: Amazon (Read 5186 times)
Roscoe
Administrator
Hero Member
Posts: 615
Amazon
«
on:
10 Sep, 2020, 11:53:44 am »
I need to contact Amazon es either by emailing or phoning please, anybody help
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frankie
Slimmers group
Hero Member
Posts: 2,462
Re: Amazon
«
Reply #1 on:
10 Sep, 2020, 01:00:16 pm »
I had to contact them a few months back and did it via the order that I had placed.
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Roscoe
Administrator
Hero Member
Posts: 615
Re: Amazon
«
Reply #2 on:
10 Sep, 2020, 01:54:10 pm »
I returned the item today with return label supplied via Correos, which should have been free but got charged 19.50€. Not happy, I have sent a message via the order and written a stinking review.
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Clare Shirley
Administrator
Full Member
Posts: 187
Re: Amazon
«
Reply #3 on:
10 Sep, 2020, 02:34:35 pm »
theres a chat function on amazon.es
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Roscoe
Administrator
Hero Member
Posts: 615
Re: Amazon
«
Reply #4 on:
10 Sep, 2020, 03:00:00 pm »
Tried that but I keep going round in circles. Will try again when I have calmed down.
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Drax
Hero Member
Posts: 963
Re: Amazon
«
Reply #5 on:
10 Sep, 2020, 07:24:32 pm »
Log in scroll down to the bottom - almost everything apart from sales items are in the bottom menu.
[ You are not allowed to view attachments ]
Client attention (support)
Scroll
Need more help? - contact us
[ You are not allowed to view attachments ]
Choose item and then "Cuéntanos más" select an option.. and help in English
[ You are not allowed to view attachments ]
Then you have the option to phone, email or chat
[ You are not allowed to view attachments ]
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Roscoe
Administrator
Hero Member
Posts: 615
Re: Amazon
«
Reply #6 on:
10 Sep, 2020, 09:43:22 pm »
Thanks Drax, finally found when I had calmed down and now sent a snotty message to Amazon, plus I had to queue at Correos for 20 minutes. Not happy. The item I returned was 5.89€ and had to pay 19.50€ to return after following instructions!
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frankie
Slimmers group
Hero Member
Posts: 2,462
Re: Amazon
«
Reply #7 on:
11 Sep, 2020, 08:52:45 am »
Roscoe, I sent back a damaged bedspread a couple of months ago. There was no return label included and I was also charged 19.50 (or there abouts). I sent a similar letter to you and heard not a peep from them, so was very surprised when I checked my bank account to find they had not just reimbursed the cost of the bedspread but also the postage. I then bought a different bedspread which turned out to be better than the original one and cheaper...
Don't give up, hope!
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Drax
Hero Member
Posts: 963
Re: Amazon
«
Reply #8 on:
11 Sep, 2020, 08:53:41 pm »
Some years ago I had to return a toaster (4 slice) and it went via Colin the Card postal system - not cheap at 34€ - and twice the price of the toaster. I sent the receipt for postage and was reimbursed in full.
Maybe that is why they now have the local office in Albox
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frankie
Slimmers group
Hero Member
Posts: 2,462
Re: Amazon
«
Reply #9 on:
14 Sep, 2020, 02:20:03 pm »
Local Office in Albox? Where is that, please?
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Drax
Hero Member
Posts: 963
Re: Amazon
«
Reply #10 on:
14 Sep, 2020, 08:24:21 pm »
It's the newsagents, stationery shop in San Francisco, from suicide corner down the hill, turn first left and then right... it's only an agent for returns (I think)
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Judi_bk
Administrator
Hero Member
Posts: 3,283
Re: Amazon
«
Reply #11 on:
14 Sep, 2020, 08:54:13 pm »
They are the ones advertising for staff, must speak English and Soanish. Now I lnow why
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Roscoe
Administrator
Hero Member
Posts: 615
Re: Amazon
«
Reply #12 on:
14 Sep, 2020, 09:56:03 pm »
Got my refund, but now have to chase postage.
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frankie
Slimmers group
Hero Member
Posts: 2,462
Re: Amazon
«
Reply #13 on:
15 Sep, 2020, 09:32:24 am »
I wonder why you didn't get the two together like I did?
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Roscoe
Administrator
Hero Member
Posts: 615
Re: Amazon
«
Reply #14 on:
15 Sep, 2020, 10:10:14 am »
Don't know Frankie, but will chase. The shop in question is also a lottery outlet and nice people as well.
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