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Tarraga y palmis

Started by Roscoe, 03 Jan, 2023, 09:44:43 PM

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Roscoe

Ordered central heating oil last Thursday, was told they couldn't give me a price at the moment and we wouldn't get the discount!  Told us they would give us a price at 11.00am, still waiting.  This is obviously a scam to make more money.  I have used this company for the last 10 years, but will not recommend anymore.  Their customer service is abysmal.

Judi_bk

Try Sumpetrol in Saliente Bajo 950 439 377

Roscoe

Any idea of price judi?

Judi_bk

 No, we still have half a tank

frankie

They set price according to quantity.  Also I discovered yesterday that they are no longer giving the cashback.  I am trying to get hold of them to find out if they will still honour the cash back they did not give me last time.  I knew nothing about it until
Roscoe said they'd had it.  On checking, they owed me 155 euros!!  I spoke to them and asked why I hadn't been given it and didn't get a satisfactory answer but was told they'd deduct it from the next bill. I will do a denuncia if they refuse on the grounds that the Govt scheme is ended.
I also have about half a tank remaining due to the very unseasonal warmth recently (noticeable by it's absence this morning!!!)

Wolfie

We didn't get the cashback last time either, as we didn't realise it was still going on.  I think we'll seriously think about another company in the future as I don't like schemers.

Judi_bk

We did but I had heard what happened to Frankie and asked when i asked the price.  They were marginally cheaper than Sumpetrol but very unreliable - were coming sometime today for 4 days!

frankie

#7
Wolfie, when I queried as to why I hadn't been given the discount last time, I was told it was due to my not giving them the info on my TIE card.  At the time, I hadn't got one, just the stupid paper one.  All my details were on the paper plus my Spanish driving licence but that was not sufficient.  After I gave them the Card to look at and record, I was told I was eligible for the govt discount.  I asked why they needed it as I never needed to produce it each time I filled the car up - I was given the usual shrug of the shoulders...  Apparently you need to be registered with a company now in order to get the cheaper diesel than at the local garages.

Wolfie

Just how complicated can you make things these days?   :undecided:

Judi_bk

I  got the discount from them without any identification - paid cash

frankie


Roscoe

When you couldn't buy red deisel from the pumps without a license we had to order through a a supplier for central heating oil and they requested nie, no problems.  Got a txt from oil will be delivered 2-4 this pm.  Still waiting!  Totally unreliable, but the cheapest.  BP were 10c dearer per litre, so must be adding delivery charges.

Judi_bk


Roscoe

1.25 per litre!  Just managed to get the minimum 300 litres in. :laugh: see

Judi_bk

Thanks, I was expecting more.  When ours gets to half I will order a top up